Purchase Conditions

Our purchase conditions are according to Norwegian and EU Legislation.

General

Kashmina was established in Oslo, Norway, in 2011. The company is registered in Norwegian Brønnøysundregister with the organization number 911603802. Purchase conditions below are according to national and EU legislation, to ensure safe and responsible online trade.

You may contact Kashmina by e-mail: contact@kashmina.com 

Goods

All Kashmina's products are 100% high quality cashmere, a quality we have carefully tested to make sure it is the best cashmere available today. All products from Kashmina are washed, ironed and carefully wrapped to ensure you a pleasant experience upon package arrival.

We at Kashmina are doing our best to describe our products, both in terms of appearance, structure, thickness and colors. Kashmina can not guarantee that there will be some smaller deviations in product color compared to what you see on your personal screen. This is mainly due to different display settings and apply to all e-commerce. It should be noted that this is rarely a problem.

Kashmina has put extensive time and efforts into establishing partners for production that are as concerned as us about sustainability and ethical production. All our cashmere originates from Inner Mongolia and the yarn is dyed with non-toxic chemicals. In our productions facilities in China, our Norwegain made-designs are converted into the most gorgeous cashmere garments.   

Rates

Rates on kashmina.com are quoted in EURO (for practical reasons), but you may of course purchase our garments even if you are outside the EU. The price presented include all your local duties and taxes (no "surprise" invoice later) - careful calculations based on your country-specific customs- and tax rates. This is done automatically after you provide your address and home country during checkout.

Returns

Kashmina applies Laws on consumer purchases online. Thus, you may return unused goods, together with the attached Return form, within 30 days and receive your payment directly to your account. (Important note: VAT and taxes will not be refunded. Contact your local tax office for refund). Shipping is not refunded.

Return costs are borne by the consumer. The goods must be returned in the same condition as received. Would you like to make an exchange? Follow the same procedure as for returns and place a new order in our online store. The same terms for returns also apply to exchanges. If you need a copy of the Return form, please contact us at contact@kashmina.com.

Once we have received and approved your return, a refund will be made to you in the sum of the whole purchase amount, and refunds are credited via your choice of payment. We will refund the purchase amount in full. Secure and fast, no VAT and extra cost. DDP (delivered duty paid). We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days. We will send you a notification email when the return is completed. However, it may take a few days before you see the transaction in your account.

Return address:

Kashmina
C/o Direct House Karlstad
Sågverksgatan 15
65221 Karlstad
Sweden

Complaints

Any damaged goods obviously caused by mistake or failure from Kashmina's part are replaced immediately. Such shortages or damages must be reported to Kashmina via email (contact@kashmina.com) and picture documentation, within a reasonable time, not later than seven (7) days upon package arrival. The garment is replaced with a new one, or if desired, the customer gets a full refund. This will happen within 5 working days after the report is received.

Kashmina is only responsible, and will only replace the product, if it is proven to be damaged from production. Other damage, more likely to be caused by buyer will not be replaced.

Customer Responsibilities

The customer must be at least 18 years old, or have the consent of authority, and is responsible for payment of the ordered goods.

Privacy

All personal data provided when purchasing used only by Kashmina and will not be disclosed to third parties.